All orders are processed within 2–7 business days unless otherwise specified on the product page.

Customised, personalised, or made-to-order products may require additional production time depending on the nature and scale of the order.

Once your order is dispatched, you will receive a shipping confirmation along with tracking details via email or SMS.

Estimated delivery timelines:

• Domestic orders (within India): 3–10 business days after dispatch
• International orders: timelines may vary depending on destination and customs processing

Please note that delivery timelines are estimates only and may be affected by courier delays, weather conditions, customs clearance, public holidays, strikes, or other unforeseen circumstances beyond our control.

Doro Packaging Pvt. Ltd. shall not be liable for delays caused by third-party logistics providers.

Shipping charges, if applicable, will be calculated and displayed at checkout.

For international shipments, customers are responsible for any customs duties, taxes, or import charges levied by the destination country.

Customers are responsible for providing accurate shipping and contact information at the time of placing the order.

Doro Packaging Pvt. Ltd. will not be responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete addresses provided by the customer.

Any additional shipping charges incurred due to re-delivery or address correction shall be borne by the customer.

Due to the nature of our products and services, we do not accept:

• returns,
• exchanges,
• refunds,
• cancellations,
• or order modifications

once an order has been placed.

This policy applies to all products, including customised products, personalised items, made-to-order pieces, bulk orders, and standard products listed on the website.

As materials, production scheduling, and artisan processes are initiated upon order confirmation, all sales are considered final.

We encourage customers to carefully review all product details, dimensions, quantities, and customisation information before completing their purchase.

In the rare event that you receive:

• a damaged item,
• a manufacturing defect,
• or an incorrect product,

please contact us within 48 hours of delivery at info@doropackaging.com with:

• your order number,
• clear photographs of the product,
• photographs of the outer packaging,
• and a brief description of the issue.

Claims raised after 48 hours of delivery may not be considered.

Upon review, Doro Packaging Pvt. Ltd. reserves the sole right to determine whether the issue qualifies for a replacement, repair, store credit, or any other resolution.

Minor variations and characteristics inherent to handcrafted products will not be treated as defects.

International customers are responsible for ensuring that products ordered comply with local import laws and regulations.

Doro Packaging Pvt. Ltd. is not responsible for:

• customs delays,
• duties or taxes,
• confiscations,
• failed deliveries,
• or additional charges imposed by destination authorities.

In case of any questions about Shipping, Returns & Exchange Policy, you can connect with us at info@doropackaging.com